Assessment & Diversion

We now screen callers seeking assistance to determine if there is a way to divert them from shelter and provide services to them where they are or with a family member. This leaves scarce shelter space available for those with no other options. In this work, we screen, assess, attempt diversion, match with the appropriate intervention, and often refer families to other shelters depending on their specific needs. Diversion case managers also provide mediation with landlords to keep families from being evicted, may negotiate with family members to take their loved ones into their homes if we are working with them on a longer term solution, etc. When all shelters are full, we have the ability to place families in inexpensive hotels for short stays until a shelter room opens up.