Employment Opportunities

Family Gateway is an equal opportunity employer that maintains a policy of nondiscrimination with respect to all employees and applicants for employment. All personnel actions are administered without regard to race, sexual orientation, color, sex, religion, national origin, age, veteran status, disability of otherwise qualified individuals or any other status protected by law.


Assessment & Diversion Pre-Screener – Part Time (12 hours, weekends only)

Reports to: Assessment & Diversion Manager
Job Purpose

Family Gateway Assessment & Diversion Specialist is responsible for the complete and comprehensive assessment process of families into the Family Gateway programs including assessment, referrals, DOPS, and VI-F-SPDAT of new families.

Duties and Responsibilities
  • Follow Policy, Process & Protocol of Family Gateway’s A&D Department as outlined in the Policy Handbook
  • Address homeless families in crisis with immediate assessment and diversion, and same day temporary housing remedies
  • Maintain paperwork and records of assessments and diversions in real time or within 5 business days of appointment
  • Call client to schedule Assessment & Diversion appointments
    • Immediately/Same Day for Literally Homeless
    • Phone Assessments for Imminently Homeless within 48 hours
  • Screen clients for appropriate program within agency and/or refer clients to appropriate resources ensuring that all clients receive shelter services
  • Work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or, other conditions or situations that have impacted housing stability
  • Act in a positive, solution-focused manner to achieve objectives with service users, remembering that our service is to those experiencing the trauma of homelessness
  • Motivate and organize self to complete tasks with service users, often in non-therapeutic environments
  • Maintain confidentiality in all aspects of the work environment, including but not limited to quiet space for conversations with clients, and documents and files in file cabinets when not in immediate use
  • Return all phone calls within 24 to 48 hours
  • Call client to schedule Assessment & VI-F-SPDAT appointment
  • Use creative problem solving and mediation skills to assist families in the Diversion process
  • Check county and national court records for criminal history, sexual offender and warrant status
  • Document and maintain up to date information on assessments in the Iris HMIS system, including encounters and services
  • Verify information gathered during the pre-screen and assessment process
  • Attend Family Gateway meetings as relevant to the position of Assessment & Diversion Specialist
  • Work with the Crisis Housing Manager for those that are “literally homeless”
  • Engage effectively and constructively with Supervisor to make program refinements in the best interests of the client
  • Answer calls to main line and conduct pre-screens for first time callers
  • Assist with Crisis Room Check Ins & Check Outs, as well as room preparations
  • Perform all other duties as assigned
Qualifications
  • College degree or direct practice experience in social service area; preference given to those with experience in working with homeless or other vulnerable populations.
  • Excellent oral and written communication skills
  • Computer skills and data entry required; sharp attention to detail
  • Ability to work in a fast paced environment
  • Must work well under pressure with clients who are in various states of emotional distress
  • Must be flexible and able to multi-task

Please send cover letter and resume to rgarcia@familygateway.org.