Get Assistance
To be eligible for our program, you must meet the following criteria:
- Must be 18 years or older
- Must have at least one child within your care and custody that is under the age of 18
- Must be currently homeless or facing homelessness within the next 72 hours
- OR you are staying with friends/family or paying for your own hotel room AND have been impacted in some way by COVID-19
- Must be currently residing in Dallas County or Collin County
- We are unable to assist any additional families who do not have a prior verifiable residence in Dallas or Collin Counties. Prior residence can be verified with a utility bill looked up online, a bank statement, a prior lease, ID, etc. Family Gateway does not have shelter or resources available for migrant/refugee/asylee families.
- No podemos ayudar a ninguna familia adicional que no tenga una residencia previa verificable en los condados de Dallas o Collin. La residencia anterior se puede verificar con una factura de servicios públicos, un extracto bancario, un contrato de arrendamiento anterior, una identificación, etc. Family Gateway no tiene refugio ni recursos disponibles para familias migrantes/refugiadas/asiladas.
If you are inquiring about emergency housing vouchers, there are none available through Family Gateway.
Call 1-888-411-6802 (Option 3) if you are a family with children experiencing a homeless crisis. If we are assisting another person in need, please leave a message or complete our online help form by clicking the button below. Either of these actions will trigger our team’s response. We are available to assist you with your housing needs 24 hours a day, 7 days a week. Please see more about our intake process at the bottom of this page.
If you are in an emergency situation (you have no shelter tonight and no friends/family with whom you can stay), call the Homeless Crisis Helpline number above or complete the online assessment below and a Family Gateway staff member will be in touch with you as soon as possible.
*Please note that we return calls and assist families in order of urgency.
Click here to take the online assessment
Para obtener ayuda, llame a la línea de ayuda para crisis de personas sin hogar al 1-888-411-6802 (0pcion 3) o complete la herramienta de evaluación en línea haciendo clic en el botón a continuación.
Haga clic aquí para tomar la evaluación en línea en español
Additional Resources
Please view our Resource Packet below for additional assistance.
Consulte nuestro Paquete de Recursos a continuación para obtener asistencia adicional.
Ver Nuestro Paquete de Recursos
Click here for information on Cherokee Village Apartments.
Intake Process
Initial Contact
We will enter your information into the Homeless Management Information System and gather household demographics, i.e., name, birthdate, social security number, family composition, race, etc.
We will request proof of identification and proof of guardianship of minor children, when each household presents at the intake site. However, no household will be denied entrance into Emergency Housing because he or she does not have identification or proof of guardianship. Please bring as much information as you have to the intake process; missing documents can be acquired following intake, within a timeline specified by the Department of Housing and Urban Development (HUD).
Because shelter space is so scarce in our community, we will attempt to find an alternative solution, such as contacting relatives and/or friends for support. If shelter is needed, we will attempt to place you in any available space, inside or outside our organization.
Homeless Prevention
When possible, households will be referred to other suitable resources, either within OHS or the community, for the purpose of exploring housing options other than emergency housing placement.
Fleeing/Attempting to Flee Domestic Violence
If you are fleeing domestic violence (DV), we will attempt to get you connected to the organization assigned to be the “DV Access Point” to get confidential safe services. If a DV shelter (safe house) is not available, we will work to find other options.